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How do I cancel my account AND stop getting charged?!

I have tried to cancel my account several times, and I am still getting charged for it. Can someone please cancel it for good? It currently says it is "en cours de suspension". It has not worked even one time since I enrolled (and I live in France). I spent more than the cost of 1 month's subscription on the phone with Assistance trying to get a refund for the month and trying to close my account. After I was refunded and assured it was cancelled, I was then charged 9.99 again. Please refund this money and stop charging me! Thank you!
Ann

Ann B.
Ann B.

Ann B.

Niveau
0
18 / 100
points
Vanessa G.
Vanessa G.

Vanessa G.

Niveau
4
5000 / 5000
points
Equipe

Dear Ann,

Be aware that your account is already closed.
Indeed, an error occured, we are doing our best to refund your account as soon as possible.

We appreciate your patience.

Please don't hesitate if you have any question.

Best regards,

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