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Question en attente de réponse

cancel my subscription by email (J56579637). your company is an absolute joke! been trying to cancel since February?

your company is disgusting i have been trying to find a contact email to cancel my subscription but haven't received anything in reply. Just taking my money. I cant use your service because i live in Australia, why is it available to me if i can't use it. Make it easier to cancel a subscription!!!!... cancel it NOW and refund me my money to date. This is an absolute disgrace... you run a company not a mafia! stop stealing money

remy W.
remy W.

remy W.

Niveau
0
1 / 100
point

Réponses

Olivier B.
Olivier B.

Olivier B.

Niveau
2
1552 / 2000
points
Equipe

Greetings,

As you subscribed on our website www.canalplay.com here are the steps you will have to follow in order to cancel your account:

- Log in with your usual ID

- Click on the the top right button representing characters / animals in a black circle

- Click on the button « Mon compte » (my account)

- Go to section Mon compte / Modifier mon abonnement / Modifier ma formule et mes options / untick CANALPLAY.

We hope we were able to answer all of your questions.

Regards,

The Canalplay Team